FAQ

Custom Orders

We love to create custom pieces, but with our limited time, we only take a couple slots a month. However, we often do drops for custom rings. Feel free to contact us at anytime, so we can create something for you.

Materials Used

We primarily use .925 sterling silver. We sometimes use 14k gold filled and jeweler's brass. We source our stones from a variety of places. We try to buy our stones from local and small lapidaries that are family or women owned.

Packaging

All of our packaging materials are recyclable. Our boxes comes from Sustainable Packaging which is made out of 100% recycled cardboard. We use Ecoenclose for our mailers. All other materials can be recycled. All orders come with a personalized thank you note and care card if it is your first time ordering from us.

Returns

Our pieces are handcrafted, and we take pride in our work. We only take returns on case by case basis as long we are contacted within 7 days of receiving the item. We will not accept returns for wrongly sized rings. If the item is damaged in shipping or there are special circumstances, please contact us.

Shipping

All ready-made items will ship within 5 business days unless noted. Any customs or made to order and custom items will ship within 14-21 days.

You will receive tracking through USPS when item has shipped.

We are not responsible for lost/stolen packages.

Repairs/Lost Earrings

Even though we create jewelry with adventure in mind, jewelry is still fragile and can break. Please reach out if you need a repair. We will only repair jewelry that we made. Most repairs will come with at least a $30 fee if not more, depending on the repair. If your item breaks within the first 6 months of purchase, we will repair most for free. If you lose an earring, we can sometimes create you a new one for about half the price you paid. 

Care

Your CTS piece is made with adventure in mind. Take care to keep your jewelry dry and protect the stones when doing vigorous activities. When not in use, store your jewelry in a box or bag. Silver will naturally tarnish with time. When this happens, use a micro fiber polishing cloth to remove fingerprints, oils, and other residue. If a deeper cleaning is needed, use 0000 fine grit steel wool with gentle soapy water. Avoid using harsh jewelry cleaning chemicals as it can damage the stone and remove the patina.