FAQ

Custom Orders

We love to create custom pieces, but with our limited time, we only take a couple slots a month. However, we often do drops for custom rings. Feel free to contact us at anytime, so we can create something for you.

Materials Used

We primarily use .925 sterling silver. We sometimes use 14k gold filled and jeweler's brass. We source our stones from a variety of places. We try to buy our stones from local and small lapidaries that are family or women owned.

Packaging

All of our packaging materials are recyclable and come gift-giving ready. Our boxes comes from Sustainable Packaging which is made out of 100% recycled cardboard. We use Ecoenclose for our mailers. All other materials can be recycled. All orders come with a personalized thank you note and care card if it is your first time ordering from us.

Returns

My pieces are handcrafted, and I take pride in my work. I want you to be happy with your purchase, so I will accept any returns within 30 days of receiving your jewelry for whatever reason, even for wrong ring size. I want you to truly love your piece of jewelry! Please contact me within that time frame. I will not accept returns on customs, however.

Shipping

All ready-made items will ship on Tuesday each week. If you need an earlier ship day, please email me,. Any customs or made to order and custom items will ship within 14-21 days or the timeline discussed.

You will receive tracking through USPS when item has shipped.

We are not responsible for lost/stolen packages.

Repairs/Lost Earrings

Even though we create jewelry with adventure in mind, jewelry is still fragile and can break. Please reach out if you need a repair. We will only repair jewelry that we made. Most repairs will come with at least a $30 fee if not more, depending on the repair. If your item breaks within the first year of purchase, we will repair most for free. If you lose an earring, first of all, each earring comes with a clear plastic back, please wear these to ensure they will stay in for all adventures! However, we will replace any of the Arches, Mini Arches, Canyon Wall, and River Bend earrings for only $5, plus shipping. If you lose another earring depending on if there is a stone or not, we maybe able to replace it for about half the price you paid. 

Care

Your CTS piece is made with adventure in mind. Take care to keep your jewelry dry and protect the stones when doing vigorous activities. When not in use, store your jewelry in a box or bag. Silver will naturally tarnish with time. When this happens, use a micro fiber polishing cloth to remove fingerprints, oils, and other residue. If a deeper cleaning is needed, use 0000 fine grit steel wool with gentle soapy water. Avoid using harsh jewelry cleaning chemicals as it can damage the stone and remove the patina.

 Stockist

We sell our jewelry in a few shops in Utah. Please read below if you're interested in carrying our jewelry.

  • Commerce and Craft:¬†1950 S 1100 E Salt Lake City, Utah 84106
  • IME (International Mountain Equipment):¬†3265 E 3300 S MillCreek, Utah 84109
  • Moab Made:¬†82 N Main St Moab, Utah 84532

Wholesale Inquiries

We are happy to work with other businesses to bring our jewelry to your store. Please email us at crookedtrailssilver@gmail.com with your information, and we will be in contact with you shortly.